Refund and Returns Policy
1. Overview
At Aussie Vape Spot, we aim to provide high-quality products and a smooth shopping experience. Due to the nature of our products, our return and refund policy is strictly limited to ensure safety, hygiene, and compliance.
2. Eligibility for Returns
We only accept returns under the following conditions:
- The item is defective, damaged, or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused and in original packaging
🚫 We do not accept returns for:
- Change of mind
- Opened or used products
- Incorrect orders placed by the customer
3. Damaged or Faulty Products
If you receive a defective item:
- Contact us within 48 hours of receiving your order
- Provide:
- Order number
- Clear photos/videos of the issue
- Our team will review and approve replacement or refund
4. Refund Policy
Once your request is approved:
- Refunds will be processed to your original payment method
- Processing time: 3–7 business days
In some cases, we may offer:
- Replacement product instead of refund
- Store credit (if preferred)
5. Order Cancellations
- Orders can only be cancelled before dispatch
- Once shipped, cancellation is not possible
6. Shipping Costs
- Shipping fees are non-refundable
- Return shipping (if applicable) is the customer’s responsibility unless the item is faulty
7. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened disposable devices
- Used products
- Clearance or sale items (unless defective)
8. Important Notice
Due to the nature of disposable vape products:
- Performance may vary based on usage
- Minor variations in flavour or lifespan are not considered defects
9. Contact Us
If you have any issues with your order, please contact our support team via the website.